FAQ
1. What exactly is Postmark & Prose?
Postmark & Prose offers handwritten, beautifully crafted letters sent by post. The letters are thoughtful, timeless, and curated to evoke emotion. It’s the art of letter writing, reimagined for a digital age. Each letter includes extras to invoke all the senses (e.g., Spotify playlist, scent, tea)
2. Who writes the letters?
Each letter is personally written by a professional writer and stationery enthusiast using premium paper, envelopes, and real ink. No AI, no printing, just genuine handwriting.
3. Can I send a letter to someone else as a gift?
Absolutely. You can order a letter for a friend, partner, coworker, or loved one. Add their name and mailing address during checkout.
4. What are the letter tiers?
We offer different experiences based on letter length and complexity:
The Note: 1/2 page (about 150 words)
The Page: Full page letter (about 350 words)
The Letter: 1-1/2 pages (about 550 words)
The Keepsake: 2 pages (about 750 words)
5. Do you include extras like scents or decorations?
Yes! Each letter is a sensory experience. We include dried flowers, wax seals, and wax scent bars.
6. Do you write custom messages from me to someone else?
We currently offer original letters written for the recipient (not transcribed personal messages). However, you can request a specific tone, theme, or occasion (e.g., birthday, encouragement, grief, etc.).
7. Do you ship internationally?
Yes! We’re based in the Netherlands but ship worldwide. Shipping costs will be calculated at checkout, or you can find them here.
8. How long does delivery take?
We aim to write and mail your letter within 5 business days. Delivery times vary:
Netherlands: 1–2 days
Europe: 3–7 days
Outside Europe: 7–14 days
10. What language are the letters written in?
Currently, letters are written in English. Dutch options may be available in the future.
11. Do you take custom or bulk orders?
Yes, we welcome requests for weddings, team gifts, or special events. Reach out via our Contact Form to start a conversation.
12. What is your return/cancellation policy?
At Postmark & Prose, every letter is a one-of-a-kind creation, crafted with care based on your unique answers and intentions. Because of this personal nature, our returns and cancellations policy is different from that of standard online purchases.
❌ No Returns or Exchanges
Under Dutch and EU consumer law, personalized and custom-made products are exempt from the usual 14-day return period.
This means we do not accept returns or exchanges for any of our letter products, as each one is written specifically for you or your recipient and cannot be resold.
🛑 Right of Withdrawal Waiver
By placing your order, you agree that:
The product is custom-made to your specifications.
You forfeit your right to cancel or return the order under Article 6:230p sub f BW of the Dutch Civil Code.
✅ When You Can Cancel
You may cancel your order:
Within 24 hours of purchase, if we have not yet begun writing your letter.
After that, cancellations are no longer possible due to the personalized production process.