Terms and Conditions

1. About Us

Postmark & Prose is a small creative business based in the Netherlands, offering handwritten, personalized letters crafted with care and emotional depth.

2. Orders

Each letter is custom-made based on the information you provide. Please ensure all details submitted are accurate and complete.

We reserve the right to refuse any order at our sole discretion, for example, in cases of inappropriate or offensive content.

3. Pricing

All prices are listed in euros (€) and include applicable VAT unless otherwise stated. We reserve the right to adjust prices at any time.

4. Shipping & Delivery

We currently ship within the Netherlands and the EU using PostNL and DHL.

  • Standard delivery times range from 3–7 business days within the EU.

  • We are not liable for delays caused by postal services.

  • Shipping costs are calculated at checkout and are the responsibility of the customer.

5. Returns & Cancellations

Due to the personalized nature of our products, returns or exchanges are not accepted once a letter is in progress or completed.

If you need to cancel your order, please contact us within 24 hours of placing the order. After this period, work on your letter may begin, and cancellation may not be possible.

6. Accuracy and Responsibility

You are responsible for providing accurate and truthful information for the letter. Postmark & Prose is not liable for emotional impact or misinterpretation once the letter is delivered.

7. Intellectual Property

All written content and designs provided by Postmark & Prose are the intellectual property of the creator and may not be copied, reproduced, or distributed without express written consent.

8. Privacy

We take your privacy seriously. Any personal information provided is used solely for the creation and delivery of your letter and is not shared with third parties.

9. Governing Law

These terms are governed by the laws of the Netherlands. Any disputes will be resolved in the courts of the Netherlands.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page.