Privacy Policy

Effective Date: 23/05/2025

At Postmark & Prose, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Who We Are

Postmark & Prose
Based in the Netherlands
KVK Number:

We are the data controller responsible for your personal data under this policy.

2. What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment details (processed securely via third-party payment processors)

  • Information you provide in order forms (e.g., letter recipient details, custom letter content)

  • IP address and browsing data (via cookies)

3. Why We Collect Your Data

We collect your data to:

  • Process and deliver your order

  • Personalize the letters based on your input

  • Provide customer support

  • Comply with legal obligations

  • Improve our website and services

4. How We Use Your Data

Your data is used only for the purpose of fulfilling your order and improving your experience. We do not sell or share your personal data with third parties, except as necessary to complete your purchase (e.g., shipping carriers, payment processors).

5. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract – to fulfill our obligations under a purchase agreement.

  • Consent – when you voluntarily submit personal information.

  • Legal Obligation – to comply with tax, accounting, or regulatory requirements.

6. Data Storage & Security

We store your data securely and take appropriate steps to prevent unauthorized access, disclosure, or loss. Your data is only retained for as long as necessary to fulfill your order and legal obligations.

7. Your Rights

As a customer in the EU, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings in your browser at any time. We use cookies only for analytics and functionality—no third-party advertising cookies are used.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.